Frequently Asked Questions

How do I know my information is safe?

Security is of paramount importance to us. This payment site is hosted on secure servers and your account data is secured through Secure Sockets Layer (SSL) and 128 bit encryption. Additionally; only the last four digits of your account number are visible to authorized users; no one in our organization has access to your full card or bank account number. Our payment system meets all requirements of Payment Card Industry Data Security Standards (PCI DSS). To learn more about PCI DSS, please click here.

Why do I have to register in order to make payments through this site?

Registration is required for your security and convenience. Once you complete the simple registration form, you may login to make payments, view your payment history and print reports for insurance and/or tax purposes. Westlake Recovery does not share your information with any third party other than those directly involved in processing the transactions you authorize through this site. To learn more regarding our Privacy Policy, please click the link at the bottom of this page.

How do I know payments will be properly credited to the member's account?

Registration ensures your payments are properly credited to the intended member's account. Both you and our authorized personnel receive email confirmation of each payment. This confirmation includes the resident name in addition to an itemization of the payment details. All account activity is maintained in our administrative database, providing both the registered user and Westlake Recovery instant access to a complete and accurate payment history.

Do I receive a refund if the member voluntarily or involuntarily exits the program?

All payments are final. When making payment through this site, you accept the terms and conditions as specified prior to authorization. Any refund is at the sole discretion of Westlake Recovery. In the event we elect to issue a refund, all refunds are processed electronically to the same account from which payment originated. You receive email confirmation of the refunded amount to the email address you registered with your account. Please anticipate five to seven business days from the date you receive this email confirmation for your financial institution to post the funds to your account.